I took my wife here for our 5-year anniversary and we had a wonderful time! The food was amazing, the atmosphere was fantastic, and the sunset cruise was the best part; our captain made the whole evening memorable. The rooms were great, the drinks kept coming, and the pool was fun and relaxing.

The hotel is in a lovely location. Our ‘bungalow’ was on the beach and we very much enjoyed the view. It was comfortable too. The service, however, was very inconsistent, chaotic and, at times, poor. Examples of this include the housekeeping where we interrupted the sofa being made up for a third person on our second night. We definitely didn’t ask for this and were not expecting anyone else to stay! Check in was not very user friendly and the staff in the restaurant at breakfast time were dreadful. I left a sad face on the gratuity bill and no tip as our waiting on staff were so disengaged and incompetent. Contrary to this, our evening meal waitress was lovely and the musician (trumpet, keyboard, drummer, singer) on Tuesday evening was excellent. Overall, glad we were only there for two nights as this was long enough. The food and drinks were mediocre at best.

The accommodations, landscaping/grounds, and staff were all excellent. The food was good, not outstanding, except for the one dinner at Bogie and Bacalls. The portions in the other restaurants were large, and it was a shame to see the amount of food wasted. After the first day, we started to share courses. We were on a special trip celebrating our 40th anniversary, and were looking forward to a peaceful retreat. Unfortunately, that was impossible due to the loud, continual music played outdoors all day. If it weren't loud canned electronica music (boom, boom, boom), it was loud live music (who needs a trombone player!!). We looked forward to sitting on the sand, looking out at the Bay, listening to waves lapping, but could not relax because of the noise. We tried going over to the Tranquility Pool, but because that area was screened in by high vegetation, it was excessively hot, as was the water temp in the pool. We reached out to the front desk, but there was no change. Will we return? Doubtful, especially for the cost and not feeling it was a restful experience.

We recently returned from our stay at Bungalow’s, and I struggle with leaving a negative review because we enjoyed our stay so much last year that we decided to come back again this year. The property truly is a hidden gem, and the adults only atmosphere is part of what makes it feel so special and relaxing. Unfortunately, during this visit, it felt like the experience had changed. Allowing larger groups seemed to take away from the intimate, peaceful vibe that many guests likely expect from an adults-only resort. At times, the groups dominated the pool, restaurants, and bars making it difficult to enjoy the calm atmosphere we remembered from our previous stay. Another frustrating part of our experience involved communication and customer service surrounding our reservation and room change. When calling the hotel directly before our stay, the front desk staff was often unable to provide much helpful information. After several calls, however, I was able to speak with the manager, Cynthia, who was very accommodating and suggested shifting our reservation dates so we could enjoy a water-view room for most of our stay and a garden-view room for the final night. We truly appreciated her effort to make that work. (honestly, the entire check-in and check-out process would benefit from a comprehensive review and redesign to improve overall efficiency and customer experience) Upon arrival, I tried twice to personally thank Cynthia, but she was always in meetings and unavailable. The day before our scheduled room change, I stopped by reception to confirm how the transition would work and was assured that we would be able to move directly from one room to the next without issue. Unfortunately, that was not what happened. On the morning of the move, it took approximately 40 minutes for the bell staff to assist us after checkout. We were then informed that our next room would not be available until the standard 4:00 pm check-in time, even though we were already checked-in guests simply transferring rooms. Staff could not provide any estimate of when a room might be ready or even which area we would be moved to. Each time we asked to speak with a manager, we were told Cynthia was again unavailable due to meetings. It was only after my husband became understandably frustrated – after multiple holds and repeated responses that no information was available – and firmly requested management assistance that a room directly across from our previous room suddenly became available immediately. It was extremely disappointing that the situation had to escalate to that level before a solution was found. After returning home, I left Cynthia two messages hoping to discuss the situation and provide feedback directly, but unfortunately, my calls were never returned. That said, there were still several standout employees who helped make parts of our stay enjoyable. A special thank you to Francisco for going out of his way to make sure our favorite bottle of wine was available, and to Chase for offering thoughtful recommendations when it was not. It was also wonderful to see Isamuel again behind the bar – one of the highlights from our previous stay. Staff members like them are a big part of what makes this property memorable. Bungalow’s is still a beautiful property with many wonderful qualities, which is why this experience was so disappointing. We sincerely hope management takes guest communication and service consistency more seriously moving forward, because the resort truly has the potential to provide an exceptional experience. Sincerely, Lisa and John Giannone

My husband and I spent our honeymoon here for a week and LOVED it!!! The rooms are very clean and spacious for two people. We also had incredible service - special shoutout to Roberto & Z at the Tiki Bar, Edleen & Jessica at the Pool, Manuel at Fish Tales and the entire staff at B&B! Everyone was exceptional!!! It was also such an easy travel to get here from the airport. We loved every aspect of this place: the service, the food, the drinks, the water sports, the atmosphere and so much more! We will absolutely be coming back for an anniversary!

We recently spent three unforgettable days at Bungalows Key Largo celebrating my husband’s 50th birthday, and the experience exceeded every expectation. Traveling with a group of 12 friends from San Diego, we were all blown away from the moment we arrived. The resort itself is absolutely stunning, with lush, tropical landscaping that makes you feel like you’ve stepped into a private paradise. The waterfront setting is serene and picturesque, and the private bungalows offered the perfect blend of comfort, style, and seclusion for our group. What truly made the stay exceptional was the service—every staff member we encountered was warm, attentive, and genuinely committed to making our celebration special. The all-inclusive experience was seamless, with refreshing drinks always within reach and a variety of delicious food options that impressed everyone in our group. We spent our days lounging by the pool, soaking up the sun and enjoying the relaxed, carefree atmosphere. In the evenings, the fun continued with lively nighttime karaoke, which brought plenty of laughs and unforgettable moments with friends. One of the highlights was the sunset cruise, which gave us breathtaking views and a perfect way to toast such a special milestone. It was a magical moment we’ll all remember. From start to finish, Bungalows Key Largo delivered an incredible experience filled with relaxation, celebration, and top-notch hospitality. We left with amazing memories and can’t wait to return!

I wanted to share my extremely disappointing experience with the staff at Bungalows. From the start, the check-in process felt rushed and disorganized, and it was clear that customer service was not a priority—which is especially frustrating in the hospitality industry. The biggest issue came during check-in, which turned into a complete nightmare. I had won this trip through work, and my boss had already paid for it in full using his card two weeks prior. After driving hours to Key Largo, I was shocked to be told that I needed to pay the full amount again on my personal card. When I tried to explain the situation, the staff was dismissive and unhelpful. Instead of working to resolve the issue or honoring the original payment, they rudely told me to “figure it out” with my boss and suggested he reimburse me later. That is completely unacceptable. The payment had already been processed in advance, yet I was still being asked to pay again out of pocket. Overall, this experience left a very negative impression. I expected a much higher level of professionalism and customer care, especially given the price point and reputation of this property. There are plenty of better options to stay in Key Largo with professional staff who are willing to help their customers enjoy their vacation—not stress them out.

My husband and I had an amazing time here. The food was awesome and our favorite server was Natalia! She made us feel very comfortable. She was funny and sweet. We also love Josephina. She was super helpful and fun. We participated in all the evening activities. You can fun here if you want to. The drinks were delicious. The presentation, flavors and taste of the food were amazing. Thanks so much for making our vacation a memorable experience. It was relaxing and peaceful! Like paradise.

Honey moon spot with just that wow to it All inclusive , right on the water and the staff was absolutely wonderful and go out of their way to make every detail special 1 1/2 away from Miami international airport And 2 hours from key west The restaurants were delicious And all the drinks you can have An outdoor shower and bath that are awesome and hard to leave Two different pools one that’s called zen and peaceful and one with more of a hanging out fun atmosphere Definitely recommend Definitely coming back 21 and over No kids !!! Super private, no one is allowed on property if not registered No cars allowed!! You walk everywhere or take one of the beach bikes that are available everywhere on property Absolutely wonderful experience

My husband and I recently stayed at Bungalows Key Largo and had a mixed experience. The property itself is beautiful, clean, and well maintained, but several service, communication, and consistency issues prevented this from being the relaxing, luxury experience we expected for the price. Before our stay, I did extensive research, including reading reviews and watching guest vlogs and YouTube videos, which largely portrayed the resort as a seamless, high-end, all-inclusive experience. While I understand online content can be curated, I think it’s important for future guests to know that the actual experience may differ from what is often presented. Pros: The resort grounds are undeniably gorgeous, peaceful, and very well maintained. One standout for us was bartender Kellie, who was excellent at her job, genuinely cared about guests, and consistently went out of her way to create a welcoming experience. She was truly a highlight of our stay. We really enjoyed the excursions booked outside of the all-inclusive package. The tiki boat ride with Captain Fred and the sunset cruise with Captain Greg were both fantastic, extremely well run, and memorable. We also booked massages, and the massages themselves were very good and relaxing. Some servers throughout the resort were attentive and kind. While service was inconsistent overall, there were individuals who clearly cared and did a great job. Cons: Despite being a non-smoking resort, both the lobby and our bungalow had a strong cigarette smell, which was surprising and unpleasant. The food was one of our bigger disappointments. Meals were generally mediocre and often felt rushed. While food is subjective, it did not meet the expectations set by our research or the resort’s branding. For context, I’ve personally had better dining experiences on cruise ships, which is my closest comparison to an all-inclusive setting. Regarding the spa, I’ve since read owner responses stating that the automatic 30% gratuity applies specifically to spa services and is disclosed on the website. While that may be the case, I did not receive a confirmation email when booking our massages and therefore was not clearly informed beforehand. As a result, the charge felt unexpected in the moment. Clearer communication during booking would help manage expectations. More broadly, the tipping culture throughout the resort felt aggressive and, at times, uncomfortable. While tipping is common in hospitality, the repeated and insistent nature of tipping expectations detracted from the feeling of a relaxed, all-inclusive experience. After reading other reviews, it appears this is a recurring theme rather than an isolated concern. Because of this, I do not feel the resort can accurately be described as truly all-inclusive. Housekeeping was another significant issue. There was no “do not disturb” option in our bungalow, and locked doors were not respected. We sadly experienced a serious privacy issue when housekeeping entered our bungalow without knocking during a private moment. When we attempted to address this with management, we observed the head manager see us approaching and then quickly leave the area rather than speak with us directly. While the assistant manager and housekeeping manager did apologize, the interaction felt tense and uncomfortable rather than reassuring. Reading a review from approximately nine months ago describing a similar issue was especially frustrating and suggests this problem is ongoing. Overall: Bungalows Key Largo is a beautiful resort, and parts of our stay were genuinely enjoyable. We would be open to possibly returning someday, but for the amount of money spent, guests should carefully consider whether the experience aligns with expectations set by marketing and online content. With clearer communication, more consistent service, greater respect for guest privacy, and better transparency around tipping and inclusions, the experience could better match the luxury branding.