If I could give zero stars for staff conduct alone, I would, Michael, the manager at the front office, made our two-night stay at Bahía Bay Resort feel miserable before we even got to the room itself, his attitude was cold, arrogant, and at times outright rude, he spoke down to us in a way that felt calculated rather than a one-off bad mood, and my partner in particular bore the brunt of his hostility, the difference in how he treated us compared to other guests was impossible to ignore, and it genuinely felt like our race played a role in how dismissively he spoke to us, I can’t say for certain what was behind it, but the disrespect was blatant and it made an already difficult stay feel personal and hurtful, no guest should have to feel that small dealing with someone who’s supposed to represent the hotel. As if that weren’t enough, the room itself was in rough shape, dust had settled on nearly every surface, spiders were hiding behind the doors and tucked into the corners, and the towels we were given were visibly stained and dirty, the water heater was broken too, so hot showers weren’t an option for either night. And when problems came up, there was nowhere to turn, the front office only operates from 4pm to 8pm, so for most of the day, no one was available to help or even acknowledge the issues. Between Michael’s attitude and the state of the property, this stay left a lasting bad impression, I’d steer clear and look elsewhere.

Bahia Bay is a truly unique & hidden gem in Key Largo. The setting is breathtaking and it feels like you are at your very own private resort- very peaceful & relaxing. Can't miss the private beach & daily sunsets!

Great property right on the bay with a beach and sandbar. Also has an extremely large pool and hot tub. Amazing outdoor space for couples and even large groups. Hidden gem in Key Largo! Highly recommend!

Micheal was extremely rude and unprofessional. He disregarded our concerns and walked away from us as I was in the middle of asking a question. He then fabricated stories to a representative when we needed to get a refund. disgusting behavior from someone of his age. Do better Michael

This location is absolutely magical. I had such a relaxing stay swimming in the bay and pool. The family who owns the place were welcoming and helped us me with recommendations for things to see and places to eat.

I stay in the Keys often for work, and this was my first time staying here. It will absolutely be the hotel I come back to again and again. I have already booked my next two stays because I truly do not want to stay anywhere else. The property is spotless, incredibly peaceful, and so quiet in the best way. It just feels calm the second you arrive. Everything about it was pleasant and easy, which is exactly what you want after long work days. One of my favorite parts was the dock. Make sure you spend time out there. I spotted giant tarpon, a manatee and her baby, and even a dolphin. It was unreal. 10 out of 10. I cannot wait to return.

This perfect little boutique hotel was the perfect place for us to stay in the keys. So private and beautiful. Most bang for your buck in the Florida keys. I couldn't imagine staying anywhere else. I went with my girlfriend for our first trip together. The place is romantic and private. We wanted to get an Airbnb but they were too expensive for crappy apartments. This place served better than an Airbnb bc it was like an Airbnb hotel. No check in desk its like a littlw apartment with an upstairs loft and veryy spacious rooms. We were so happy with the property, pool, hot tub, and dock with Adirondack chairs for the sunsets. The property is lit up romantically at night. There is a private gate entrance and I just highly recommend this place and I cant wait to come back. So affordable and Michael is such a nice accommodating professional man. Gave us an extra 45 minutes to check out and great suggestions for surrounding places to eat and visit. 5 stars.

After years of hopping between luxury spots and big-name hotels in the Upper Keys, we finally found the one. Bahia Bay Resort isn’t just another place to stay — it’s the kind of place you start planning your return to before you even check out. Check-in is at 4 PM, which we were told ahead of time, and it was well worth the wait. The entire property is pristine — every corner of the grounds is clearly cared for with intention. But the real surprise? Our room. It wasn’t just spacious — it was two full stories of thoughtfully designed comfort. Way beyond expectations. The pool setup is ideal: a beautiful main pool and a hot tub that’s actually hot. The beach area has two piers where you can sit, relax, and take in the most incredible sunsets. It’s quiet, serene, and exactly the kind of view you dream of when heading to the Keys. Bahia Bay just has a different energy. Quiet luxury meets relaxed island life. We’ll be back, again and again — this place is a keeper.

For our anniversary we booked a one night stay at this property from Saturday to Sunday, we were not able to arrive Saturday and when we got there on Sunday we were denied entry. We explained to the person on the phone (you have to call a number to get in) DENIED ENTRY and ven though it was still within the term of the contract agreement. We explained that we only wanted to use The Restaurant swimming pool and beach side. The person on the phone was incredibly rude and disrespectful. Stay away from anywhere where you are not treated with kindness and Respect.

This is the best hotel in the upper keys. No doubt about it. I have stayed at the luxury hotels and the chain hotels. This is the most beautiful. Check in is firm for 4pm. The grounds are immaculate. The room was huge, two stories! The pool, hot tub and kiddie pool are perfect. The beach and view are just what you want in the keys. We will be back many many times