The front desk staff and bartender Jeff were very friendly and helpful. The lobby and fitness room were very nice. The rooms were out of date. The sink was way too small for two people and their toiletries. While Ubers come quickly and are relatively inexpensive, the location is not ideal for visiting Old Town Key West. I do not think the rooms were worth $500 a night.

We recently stayed for 6 nights. The front desk staff were friendly and awesome with helping us. We booked fairly close to our stay so we knew going in that we would need to change our rooms twice. Staff was accommodating in making sure our party was kept together. We forgot to move our winter coats from one of the rooms and they went missing. We were disappointed that they were not found but we take full responsibility for leaving them there. Returning to NJ without them was ? with the winter storm Fern coming. My party enjoyed the bar and the drinks were great, but I do not drink. I was disappointed there was no NA beer or mocktail menu. Happy to say that most places in Key West noticed us non drinkers and had amazing offerings. Overall we had a great stay.

First off this place is beautiful, clean and gives resort vibes. We were able to check in a little early and start our adventure. The staff was amazing explaining parking how to locate our room and offered us bottle water. When we returned from being downtown, we met the greatest front desk attendant who unfortunately I don't recall his name, he made recommendations for us on where to eat and ideas on what we could do. They have concierge services on site if needed as well. The tiki bar and pool area are absolutely beautiful and grounds are well kept. I wish we could stay longer, thanks for a wonderful trip!!!!

We had an absolutely wonderful stay at the Courtyard Marriott Key West! From the moment we arrived, Mary Ann at the front desk set the tone with truly exceptional hospitality — warm, welcoming, and genuinely kind. She made us feel so well taken care of. The management team went above and beyond when they found out it was my husband’s 40th birthday. We were so touched to return to our room to find a thoughtful note and a surprise waiting for him — such a special and memorable gesture that we’ll never forget. Overall, this was a fantastic experience from start to finish. The hotel is comfortable, well-run, and in a super convenient location. We highly recommend this Courtyard Marriott and will absolutely stay here again when we’re back in Key West!

The soul of this place is undoubtedly the staff. I was greeted by two amazing beings at the front desk who radiate genuine warmth and kindness. They didn’t just "check me in"; they set an unbelievable vibe right from the start. Their energy is infectious, and it immediately wiped away all my travel stress. Why You Need to Stay Here: • The Atmosphere: There is a curated, welcoming energy here that you simply won't find at big corporate chains. • Personal Touches: It’s clear that the team cares about the details. They make you feel like a guest in a home. • The Experience: Because of that incredible first impression, the rest of my trip was elevated. It’s rare to find a place where the hospitality feels this authentic. I knew from the very first minute that it was going to be a great trip, and the hotel exceeded every expectation I had. If you’re looking for a place with heart, soul, and a perfect atmosphere, look no further. I cannot wait to come back!

I am a Marriott Gold Elite member and made my reservation for Courtyard by Marriott Key West directly through the official Marriott website. The reservation number was 72649237, which I later canceled. The cancellation was processed under confirmation number 42649237. The booking terms clearly stated that if the reservation was canceled more than 7 days prior to the arrival date, there would be no penalty and a full refund. I canceled the reservation more than three months before the scheduled arrival date, well within the refund policy. However, even though it has now been over a week since my cancellation, the prepaid deposit of $318 has not been refunded. I kindly request that the hotel promptly process the refund as per the agreed-upon cancellation policy.

Hotel greeters were so friendly and every time my sister and I came in we got a hello with big smiles. Room and bathroom was clean, with everything you would need. Cleaning service was available for your convenience. The bistro for breakfast was so comfortable with many choices. The staff Rosie, Stephanie and Cynthia at the bistro were so friendly. The Tiki Bar by the pool was a plus for drinks and lunch. Jeff and Kenny made sure we always had a cold drink. While your looking around it's like being in a tropical garden. Can't wait to visit again.

Loved the pool. Boardwalk by the water is lovely, saw small fish, anemone, jellyfish. Verandah is great to sit out and enjoy the breeze and rain. It is on the main road and a straight drive down to the areas to visit and eat. Several lovely beach. Can walk. Room is comfy, we had the balcony with the water view. There are a couple handicapped parking spots in front.

Pool area is nothing like I’ve ever seen at a courtyard before- gorgeous. And the little private beach cute too. Loved that every room had a balcony standard, HUGE plus. Rooms are renovated, but I think they forgot that bathrooms, they’re still in the 80s. Didn’t love that. Walls were also thin, but manageable with the TV on. I wish they spaced guest out more when the hotel is not full. Location is great for the price when there is no traffic/off season and you don’t mind a quick zip downtown. Read on bathrooms & just a little extra love on top of the already done renovations would make this hotel out of this world. Great budget-friendly hotel with a little wow you don’t normally get from a courtyard, but also underwhelming in some ways, especially after the advertised renovations to rooms. Free parking & no extra fees was also a huge plus.

I want to give a special shoutout to Latoya and Mary Ann for their phenomenal customer service. They went above and beyond to make me feel welcomed on my birthday and treated my family and me with such warmth. Their kindness truly made our stay memorable. This hotel is already a great place for a family getaway, and the exceptional customer service made it even better. Highly recommend!