Our group had been at a work function all week up in Duck Key so after a drive to the airport and mishaps along the way, I ended up missing my departing flight. The rescheduled connecting flight was then delayed twice, which at that point I asked to be rescheduled to a direct flight the next day. So to the nearest Courtyard I went. I chose Courtyard because I usually enjoy staying at Courtyard hotels regardless of city or location. Lela and Alexis were working that evening and could tell right off the bat I had a long day. Lela did a great job and at taking care of my reservation and even got me to crack a smile and laugh. Alexis was also kind and asked if there was anything else I needed. Check-in was great. This is an updated hotel with clean and tightly kept rooms, a rich tropical landscape throughout also surrounding the pool, a small manmade beach on the bay, and a boardwalk to walk along the water. The location is close to everything you need -- Walgreens and other shops are within a five minute walk, and there is a good selection of restaurants and quick-bites at this intersection. I would definitely stay here again.

The staff (Mitch, Kassandra, and Tom) was all friendly and very helpful which made our stay there great. We loved our room (Cinderella) with the circular staircase. Had many amenities like a full size refrigerator, microwave, kitchen, multiple TV's, balcony, two access doors. Everything was clean and comfortable. Plenty of parking and pool was also nice.

To Whom It May Concern, I am writing to express my dissatisfaction with a recent stay at the Marriott Courtyard Key West, in Room 42061, on July 7/8 2026 As someone who works in the hotel and travel industry, I hold properties to a high standard and do not write reviews or complaints lightly. Unfortunately, this stay fell well short of what I would expect from a Marriott property. Upon entering the room, I was met with a strong, persistent tea tree oil odor that made the space uncomfortable to stay in. The bed sheets were stained and worn out, which is a serious concern from a hygiene standpoint. In addition, the sofa in the living room area was visibly dirty and worn out, with filthy upholstery that clearly needed a deep cleaning. The carpet near the elevator on our floor was noticeably dirty as well. I was also disappointed with the level of service during my stay. Staff members I encountered were unfriendly, and were not wearing name tags or proper uniforms, which made the overall experience feel unprofessional. The prepaid breakfast was poor in quality and did not reflect what I paid for as part of my reservation. As a paying guest, I expect rooms to be clean and well-maintained, staff to be identifiable, professional, and courteous, and included amenities like breakfast to meet a reasonable standard. This stay fell well short of those expectations on multiple fronts. I would appreciate it if you could look into these matters and let me know what steps will be taken to address them, including having the sofas properly deep cleaned and bed linens replaced. Being a Bonwoy Member the management can contact me via email.

The picture shows a dock with a beautiful picture of the water. What you get is a dock that the boards are lose and it is in an inlet with scummy water. It looks disgusting. You can not get to the water nor would you even want to put your feet into the scum. The website is very misleading. When I came into the side door the carpet in the hallway is nasty. It needs to be taken out and replaced. It is definitely not worth the amount that I paid for the room. If you are looking for waterfront you should go somewhere else. It is not up to the Marriott standard. The tv did not work and they sent a man to look at it. He said he would call someone else and they would be there in 20 minutes. In 45 mins I called and they said they couldn’t fix it and they would send someone the next day. They finally got it running about 10am. They said they had a line down and some people didn’t have air conditioning and some no tv. They said it had been out since 5pm the previous day. I checked in at 8pm and not a word about a problem. The man that came the next day said they should have told me about the issue. I would have gone somewhere else. When I made the reservation they said the money was non-refundable. I would have lost $900 if I changed hotels. I won’t ever stay here again. I’ve always trusted the Marriott hotels. But I won’t make a reservation site unseen again.

Very disappointed with my stay at Courtyard by Marriott despite being a Marriott Bonvoy Platinum member. * No upgrade available * Unable to access the mobile key even though it is supposed to be a standard benefit. The front desk told us “we’ll send you a message once it’s fixed” — we never received any message or follow-up. * No lounge access because there is no lounge. * No real breakfast benefit for Platinum members: we still had to pay for breakfast, with no lounge available to compensate. * The “welcome gift” is basically a $10 coupon, which barely covers a couple of drinks considering the hotel prices. Absolutely no real recognition of elite status. * Poor professionalism from the staff: at the breakfast/bar area, one employee kept her earbuds in while we were speaking to her. * Staff members in the hallways do not even greet guests. * Soundproofing is terrible: we were woken up in the morning by people loudly singing in nearby rooms/hallways. Honestly, one of the worst experiences I’ve had at a Marriott property. The whole point of staying loyal to a hotel chain and earning Platinum status is to receive a certain level of service and recognition. Here, none of the Platinum benefits felt meaningful or valuable. Far below the standards I expect from Marriott.

So impressed with this hotel! It's gorgeous, well kept, clean, and amazing customer service from everyone especially Mitch and the others at the front counter. The pool is lovely and surprisingly large and Jeff the bartender was very kind and friendly. I love the gorgeous landscaping and the scenery. Best place ever!

Review: Disappointing Communication Overshadows a Comfortable Stay ?Rating: ?I have mixed feelings about my recent stay here. On the surface, the hotel has a lot going for it. Our room was spotless, the bed was very comfortable, and we were treated to a lovely view that made the initial arrival quite pleasant. ?However, the physical layout and administrative hurdles made for a very frustrating experience. ?Accessibility Issues: It is important to note that this property does not have an elevator. My wife struggles with bad knees, and navigating the stairs was a significant and painful challenge for her. If you have mobility issues, this is likely not the place for you. ?Reservation Disconnect: The biggest headache came when we tried to extend our stay by one day. I spoke with the front desk clerk, who confirmed they had space available. However, when I was forwarded to customer service to finalize it, they insisted there was no availability. I ended up having to book a completely different hotel for the final night. ?It felt like a classic case of the right hand not knowing what the left was doing—whether they outsource their reservations or just have a major internal communication gap, it’s a hassle for the guest. While the room itself was nice, the lack of coordination and accessibility means I’ll be looking at different hotel chains for my next trip.

The front desk staff and bartender Jeff were very friendly and helpful. The lobby and fitness room were very nice. The rooms were out of date. The sink was way too small for two people and their toiletries. While Ubers come quickly and are relatively inexpensive, the location is not ideal for visiting Old Town Key West. I do not think the rooms were worth $500 a night.

We recently stayed for 6 nights. The front desk staff were friendly and awesome with helping us. We booked fairly close to our stay so we knew going in that we would need to change our rooms twice. Staff was accommodating in making sure our party was kept together. We forgot to move our winter coats from one of the rooms and they went missing. We were disappointed that they were not found but we take full responsibility for leaving them there. Returning to NJ without them was ? with the winter storm Fern coming. My party enjoyed the bar and the drinks were great, but I do not drink. I was disappointed there was no NA beer or mocktail menu. Happy to say that most places in Key West noticed us non drinkers and had amazing offerings. Overall we had a great stay.

First off this place is beautiful, clean and gives resort vibes. We were able to check in a little early and start our adventure. The staff was amazing explaining parking how to locate our room and offered us bottle water. When we returned from being downtown, we met the greatest front desk attendant who unfortunately I don't recall his name, he made recommendations for us on where to eat and ideas on what we could do. They have concierge services on site if needed as well. The tiki bar and pool area are absolutely beautiful and grounds are well kept. I wish we could stay longer, thanks for a wonderful trip!!!!