TOO MANY DAY PASSES BEING SOLD FOR THIS RESORT!!! NO ROOM LEFT FOR HOTEL GUEST TO USE OR ENJOY THE AMMINITIES AND PROPERTY, BUT THE NON- HOTELS GUEST SURE DO, THEY WERE OBNOXIOUS!!! I could list 10 things they dropped the ball on. I've stayed here on two(2) separate occasions( 5 days each time- not a weekend), so don't think it was just a bad week for them!!! I will only mention 3 to save my time and your reading. If you are expecting a quiet relaxing property this is not for you!! Not because it can't be and it definitely should be with the prices they charge. Resort fees, parking fee, over priced food and beverages. I would happily over pay for good services and good food, neither did I get. We ate all our meal on the resort, breakfast, lunch and dinner!!! Our room was missing key essentials upon checking in. Things so basic like Toilet Paper, yes absolutely no toilet paper. We paid for a spa/ wellness room up grade both times and it was missing both the cords to the noise machine ( husband must have) and the air diffuser. Towels that were stained( hopefully that was what it was) and missing beauty essentials that were included in the up grade!!! No pool towels ever on the hotel side( had to walk to rear of property where the day pass people are!! I guess they get towels. Please laugh with me,hahaha!! Im here right now until tomorrow morning!!

We had an incredible stay at Faro Blanco for my boyfriend's birthday weekend, and the staff truly made it an experience we'll never forget. A huge thank you to Sammie Jo, who took such great care of us during our late nights by the pool. She was warm, personable, and went above and beyond. She even learned how to make a drink for us on the spot, and it ended up being one of the best cocktails I've ever had! Her willingness to make our experience special was something we really appreciated. Michael, the Food & Beverage Manager, was absolutely exceptional. Every time he saw us, he made a point to check in, make sure we were enjoying ourselves, and ensure we had everything we needed. He truly went out of his way to make my boyfriend's birthday weekend memorable, and his genuine hospitality made us feel like valued guests rather than just another room number. We also want to recognize Otis at the front desk. From the moment we arrived, he made us feel welcome. Being from Jamaica, he and my boyfriend immediately connected, and he gave us fantastic recommendations for places to visit, eat, and experience throughout the Keys. His kindness and enthusiasm really helped make our trip even more special. From the beautiful property to the outstanding service, Faro Blanco exceeded our expectations. The entire birthday weekend was one to remember, and the incredible team played a huge part in making our trip to the Florida Keys so special. We can't wait to return! ???

We recently stayed here and had a wonderful experience. The staff was incredibly friendly, welcoming, and always willing to help. The breakfast was delicious, and the scenery was absolutely beautiful. A couple of things to keep in mind: this hotel does not have its own beach, but guests can enjoy the beach at the neighboring hotel at no additional cost. Also, be aware that this resort charges separate parking and resort fees. Overall, the location was perfect and made for a great base to explore the Florida Keys. We had a great stay and would definitely return!

Overall, we had a great stay at this hotel! The property is beautiful, and we loved the modern décor, amenities, and overall atmosphere. Having a restaurant on-site was very convenient, although we did find the prices to be a bit high. My kids especially enjoyed both pools and spending time on the grassy outdoor areas. Our room was very clean and comfortable upon arrival. We did experience a couple of maintenance issues (the toilet clogged twice, and the bathroom door was off its track) but maintenance responded promptly each time and quickly resolved both issues, which we really appreciated. The only disappointment during our stay was the housekeeping service. After our first night, housekeeping came by while we were getting dressed, so we asked if they could return in about an hour. They kindly agreed, but unfortunately never came back. We even called the front desk to ask when housekeeping would be around, but our room was never serviced for the remainder of our stay. With two young children, we ended up with overflowing trash and dirty diapers in the room, which was frustrating. Despite the housekeeping issue, we enjoyed our stay and appreciated the beautiful property, family-friendly amenities, and the quick response from the maintenance team. With a little improvement in housekeeping consistency, this hotel would be an even better place to stay.

We paid a whole lot of money just for us to have to pay for food, and for there nothing to be here. When we got here they charged us $200, and took $600. Which is completely NOT WORTH IT!! $600 for literally NOTHING. They barely provide anything, and the most your paying for is the pools and the experience, and i don’t even count these bikes! This place isn’t worth it and save your money. And the picture below shows how good their “cleaning” is.

This is the worst experience we have ever had staying at a Hilton. We arrived at 2:30 room not ready, expected, then at 5:00 still not ready so they give us a new room, then our keys don’t work maintenance had to come which took 45 minutes. The next morning I go down for a cup of fresh brewed coffee and I had to pay for it, and there was a line with one young employee handling the counter. The manager had a lot of complaints about their rooms and service! The grounds are beautiful but being my first time at Faro Blanco resort and our last! We are Florida locals and never have experienced this especially paying the money to stay here!

After reading the hotel’s response, I feel they completely ignored the most serious issue of our stay. My grandfather had a separate room. After one night, we left for the day and returned to find that all of his belongings had disappeared, including his suitcase, clothing, toiletries, shaving equipment, and other personal items. We immediately reported this to the front desk. Instead of showing urgency, staff told us they would “check with housekeeping.” It was already around 1:00 AM, and since we were traveling with two children, we had no choice but to wait until the next day. The following morning, we were simply told that housekeeping denied knowing anything about the missing belongings. That was essentially the end of the investigation. We felt that nobody was taking the situation seriously and that staff treated us more like a problem than paying guests. We were also disappointed by the attitude we received throughout the process. Rather than helping us find answers, some staff members appeared dismissive and even suggested that we should call the police ourselves. Unfortunately, we were visiting from overseas and our flight was departing within a few hours, leaving us with very little time to pursue the matter further. This incident was on top of other problems we experienced, including mosquitoes in the room, stained towels, cleanliness issues, and generally poor customer service. What disappoints me most is that nearly a year later, we still have no answers about what happened to my grandfather’s belongings. The hotel promised to follow up, but nothing meaningful ever came from it. Losing personal property during a hotel stay is bad enough. Being treated with indifference afterward made the experience even worse. Based on our experience, I cannot recommend this property.

Our stay at the Faro Blanco Resort Marathon, Curio Collection by Hilton was nothing short of spectacular, largely thanks to the incredible team on-site. • Warmest Welcome: From the second we walked in, the front desk team set the perfect tone for our vacation. Carlos was a absolute standout—his professionalism, warm greetings by name, and expert local suggestions made us feel immediately at home. • Top-Tier Leadership: It’s clear that the management at Faro Blanco, led by prioritizes guest satisfaction. The resort operates with a "family-driven" culture where the staff genuinely seems to love what they do, which truly trickles down into the guest experience. We understand why the property rates as high as it does. • Incredible Dining: Whether it was breakfast or dinner, the food at Lighthouse Kitchen + Bar was a highlight of our trip. The combination of stunning marina views, a clean and modern property, and a team that treats you like family makes this resort a must-visit in the Keys. We can't wait to return!

DO NOT BOOK THIS RESORT Our stay was supposed to be from 3/12-3/16 After checking in we went to get food which that’s about the only great thing about this place. After dinner and a long travel day, I wanted a hot shower. FORGET IT. Hot water doesn’t work, we contact the front desk they stated they were having issues and waiting on a part. “It will be fixed tomorrow.” Well the next day we went out and about to several different places made it back around 4:00 in the afternoon. Guess what, no hot water. Go to the front desk to address the issue and now it’s well it could be the middle of next week. So we chose to cancel the remaining reservation. Guess what it’s 4/1/2026 and I’m still waiting on my refund for the days we didn’t stay. All the while the front desk was STILL checking people in and not telling them that the hotel has no hot water. The day we checked in they did not have hot water and did not give us the option to choose if we were going to stay at that point. Shady business Still waiting on the refund….. but don’t worry they absolutely charged me for the parking pass and got paid for the first night we were there. Save yourself the headache and book literally anywhere else.

We had an impromptu trip to Faro Blanco last week for our spring break after our flight was cancelled to Costa Rica. The restaurant was amazing, drinks even better. They have pool side food and beverage service which was so nice with the kids as well as tons a green space for the kids to run and play. Every encounter with the staff was amazing, they were friendly and helpful especially Cassie. She is such an assist to that hotel, and I hope the owner knows it. We usually stay at Hawks Cay when we visit - they were booked with it being last minute. This place is comparable on a smaller scale with the amenities! Rooms were large and clean, and the robes were my favorite part! They also have a spa on site! defiantly give it a try!