My husband and I stayed in Hawks Cay for our honeymoon 8/24-8/30 and everything about our stay was amazing! Our room was immaculate! All of the staff were so kind and attentive! The pools and lagoon were amazing! The fire pits were so fun to sit by and enjoy the views! Our balcony view was beautiful. I would recommend this resort to anyone coming to the keys in Florida!!

I’ll start with the positives! The resort was very relaxing and while the food was a bit pricey (as expected) we enjoyed every place we ate at on the resort! The staff were friendly and the tiki bar drinks were amazing! We also had a spa day and we were highly satisfied with the service provided! However, while out eating dinner one night I received a phone call from the head of security stating we’d been checked out of our room 2 days before we were actually scheduled to leave. There were notes added to my account that an early departure request had been put in which I never requested. We were given a hard time about this until I showed them proof from my email showing we were in fact scheduled to be there a full 2 more days. Also the bathroom toilet overflowed and the toilet lever had to be jiggled to stop the toilet from running on and off. Our room air conditioning unit leaked terribly everyday leaving puddles of water at the entry way also. Every time I passed the front desk or had to go to the front desk many other guest were complaining about a mix up on their account as well! One gentleman and his wife stated they were humiliated in front of the other guest at dinner because they’d paid for the kids meal package and were made to seem as if they couldn’t afford/pay for their dinner in front of the other guest! He showed the servers his confirmation and booking that clearly showed he’d paid for the kids add on service. He had to go to the front desk to have his meal refunded to him in full because of the issue. The last straw was on checkout day where the associate gave me a $463 bill for resort charges that were paid prior to my arrival. We paid in full before arriving which included the resort fees. This establishment seemed very disorganized & outside of its relaxing waterfront atmosphere this trip would have been a total disaster with all the issues we faced!

Loved it. Hawks Cay resort is beautiful. Great vaction spot most ammenities and activities are on site. The Activities department has lots of things to do now. Great managment!!! Way better than last time we were here. We could tell that its under better management. Chelsea was fantastic with the kids at the resort club and kept them safely entertained for hours. So We could relax and enjoy a little peace during our family vacation thanks to Chelsea!! Chelsea was friendly , personable, professional and was on top of things. We look forward to our next stay at Hawks Cay we were told they are going to soon have an arcade on site. So much fun

First visit to Hawks Cay Resort this past weekend was amazing! From the moment we drove to the resort and walked through the property everything was beautiful! The staff opened the doors for us and greeted us with welcomed smiles. The rooms are spacious, shower is incredible and definitely enjoy the robes after a long day in the sun. The outdoor area is beautifully landscaped with a salt water lagoon and the 2 pools, there are a lot of fun activities too. Most importantly is the backdrop of the Florida Keys where the blue green ocean waters kiss the Keyzie blue sky and you witness the most spectacular sunsets and sunrises. All this and more make this a place you absolutely want to stay with someone you love, it's great for couples, families, solo trips, girls getaway, guys trip. This will be my new "home away from home"!! Becky- Daytona Beach

Visited here for a work conference. Overall the resort is ok. Extremely overpriced, breakfast sandwiches and coffee at the café in the main lobby. For example, for a regular breakfast sandwich and a coffee over $20 for one person. The service between the main lobby café and pool varied by day. The café had major delays, although it was early in the morning. The pool food was not terrible. I feel like for what they’re charging nightly for this hotel/resort service should be much better than what it actually is; overall, the hotel seems to not be upkept. I went on a Sunday to Thursday and they held over $200 a night for a hold. Everything is pretty spread out in the hotel so if it’s raining one of the days, it will become difficult to move around anywhere to different parts of the resort. I was in the room by the elevator and every night there was many bugs by the elevator door. The carpet in the hallway was dirty with crumbs and garbage the entire stay. Several of our pillows were stained and so was the bedding.

We stayed at at townhouse/vila the kitchen in general was HEAVILY worn, sliding glass door must have been OG was so old and nasty, the paint thru out the house was is poor condition needed a repaint BAD. shower door would not close it was the wrong size, The WIFI is pretty much unusable I had several friends staying in rooms and other vilas all said the same thing WIFI was just total garbage. In todays times having good WIFI is a must have. The In general the place was not worth the premium you pay. The common areas were fairly nice pools and outside bars. We had a issue with housekeeping we had called the day prior to schedule a cleaning but nobody showed up at the time we wanted it. We called a total of 6 times thru out the day to get it done and all they kept saying yes your in the system they will be there. I even talked to a manger at 9PM asking where house keeping was and they said they were gone for the day. I find that odd a resort like this and the money you spend to stay here and they dont keep housekeeping on property 24/7 is very poor CS. The manager said i can give you sheets for the bed but i have no one to take them to you again crazy bad CS. Eating on the property be ready to spend money and wait a long time for your food 50 dollars a plate before drinks BUT we expected that. Went off property all but 1 night local places much more down to earth with prices. The Marina is expensive also 60 dollars to use the boat ramp each way. Slips are way overpriced also. And fuel was off the charts expensive I get it you have to make enough to runs the equipment and keep it all up but their is a limit and they were well above that. I went elsewhere for fuel.

So this resort was completely restored and renovated after multiple hurricanes and yet it still shines on. Our room was upgraded to a junior sweet for our Anniversary and the views were spectacular! However, the "suite" was very outdated and the artwork was so bizarre?! We made it work and were hardly ever in our room but I expected a little bit nicer to be considered a "suite" and the LOUDEST AIR CONDITIONER in history. We could barely sleep. It sounded like a jet airplane and even though it was loud it worked and kept our room very comfortable. We were on the fourth floor and the most gorgeous views ever. We overlooked the Serenity pool (adults ONLY) which is a plus. They also have a lagoon pool and a large accomodation for children in the main pool. Now, the most important thing, the staff, very nice and polite. Opening your doors, always wanting to please. We met the most wonderful staff member named Emily who gave us the best service we have ever experienced at this resort. We will never forget meeting her as she is the most welcoming, personable professional staff member and so much fun! Spreading sunshine wherever she is, how lucky Hawks Cay is to have found such a lovely person to represent and serve the bar areas. I noticed that she was interacting with her coworkers and guests and always smiling. Can't say enough about this Resort, even though it has changed over the years, the hospitality is the finest and isn't that what every resort should be like? If you're looking for the perfect place, come to the fishing capital of the world and you won't be disappointed.

????? Just wrapped up another incredible stay at Hawks Cay Resort on Duck Key for the Grouper Season Opener event, and I can honestly say this year was absolutely phenomenal. Huge credit to Simon for putting this event together for the second year in a row — and somehow making it even bigger and better than last year. From the moment we arrived, the hospitality was outstanding. Simon went above and beyond to make sure everyone had an amazing experience, and it truly showed in every detail of the event. The entertainment was extraordinary, the atmosphere was electric, and the entire weekend was first class from start to finish. The marina looked fantastic as well — all of the upgrades appear to be completed, everything was fully functional, and the entire property felt polished and dialed in. We stayed a few extra days at the resort and absolutely loved it. The pool and hot tub were perfect, and the oceanfront views are simply breathtaking. Sitting there looking out over the Atlantic felt like staring at a painting. You truly could not ask for a more beautiful setting. Hawks Cay continues to impress, and Simon’s leadership and hospitality made this event unforgettable. Already looking forward to next year!

We had a really lovely time here. All the staff was so kind, from the cafe, reception and the service staff was really pleasant. I wish I could remember everyone's names. The bartenders, kaplan, pierre and I believe his name is Mehemed or something in that line. They were very nice, excellent service. Even while dealing with some difficult guests. The food was great, especially the wings. A very pleasant experience.

The resort is absolutely beautiful and kept up to par. My boyfriend and I came with our kids and there was so many activities! Also there is an adult side only to get away from the kids! Which is definitely needed. We met Emily at the pillar bar and she was so full of energy and recommended us great options on the menu. She was really a highlight of our trip we would follow her at the pillar bar and the tiki bar. Her drinks were that good! Can't wait to come back here again