Nicely renovated rooms. Clean, friendly staff. If you are planning a beach vacation to Key West, be sure not to come during the Key West seaweed season. The beach is unusable and the smell of the hydrogen sulfide gas (rotten eggs) is unbearable. Obviously, that is not Hilton's fault. The reason for the loss of 1 star is the coffee station in the room. You are provided with K-cup coffee but the K-cups do not fit in the coffee maker provided. Not well thought out.

This resort is quite good and offers most of the amenities you’d expect. The room was clean and well-stocked, and the bed was comfortable. The air conditioning was excellent. I’ll definitely be returning. If you’re a Hilton Honor member, make sure to mention it, as they don’t always treat you like one.

Id like to express how courteous this hotel is. I left keywest and had forgotten my ID in the safe. I called the hotel and spoke to "Carl", who was awesome resolving the issue. In these occurrences you could reach out to "Pakmail", however Carl did inform me that small items of this size would probably be denied, but offered to mail it to my home address. I have to tip my hat to "Carl" and the staff for their superb concierge services!!!

We had a great time at this resort and will definitely come back, but I am a bit concerned about a couple of things. The pros: 1) Concierge service was great. Lots of services available! 2) The pool and bar were awesome! I had a great time. 3) Staff were always helpful and kind. 4) The beds were super comfy! 5) The shuttle service to the airport and downtown were convenient and easier than taking taxis. The cons: 1) We left our room at 11 am for checkout but the cleaning staff were standing outside of our room waiting for us to leave. We left on time and I felt like it was a bit of a privacy issue. 2) There were charges to my room that I did not make. I spoke with the hotel staff on the phone and they were unable to find the source of one of the tips I had apparently made. I had left a tip on my bill, and an additional separate tip was added. The hotel refunded the difference, but this is sneaky and wrong behavior. Please check your receipt for hidden charges…it was kind of annoying and sneaky. I’m hoping it’s just one bad employee doing this or a system error that can be quickly resolved.

Thoroughly enjoyed my stay. Very nice hotel experience, nice grounds, convenient location, convenient shuttle to both the airport and downtown. The only situation I came up against was the cleaning crew started sandblasting outside on my balcony on a Friday morning at 9:30. I wasn't expecting to see men in a lift outside my balcony that morning (or any other). Thankfully I was up , and dressed, early.

We came back after 4 years. The rooms have been nicely renovated and felt very comfortable. One thing I really miss is the old Key West-style breakfast setup, with cold drinks on ice and a more relaxed island feel. The concierge service was very helpful. They made it easy to book ocean activities, golf carts, and restaurant reservations. They also gave great local recommendations, shared restaurant coupons, and arranged golf cart pickup and drop-off directly at the hotel. Very convenient and made the trip much easier. As a Hilton Gold member, I stay at many Hilton properties, so I notice these small details. The hotel is still comfortable and convenient, but I do miss the unique charm it used to have. Breakfast used to have more Key West character, with made-to-order omelets and more variety. Now it feels more basic, like many other hotels, which was a little disappointing as hotel prices have gone up. Still, the hotel is quiet, relaxing, and the shuttle to town is very helpful since parking in Key West can be difficult.

Had a terrible experience at this hotel. I specifically booked this hotel because it said they were “pet friendly” on Expedia. They absolutely are not. I did not mind that my ESA dog is not considered a service animal and I would have to pay a fee but upon arrival I was asked to sign a contract that said I cannot leave my dog alone in the room at any time. It also said that if my dog barks at all I can be fined $250. I asked about this and wanted to know if my dog is allowed in the pool area which I was told he was not allowed, so I said how am I supposed to use the pool if I cannot leave my dog in the room. The older woman at the front desk who was not even the one checking me in was so nasty and said that I should have thought about that before booking and read their policies. This was not online under their pet policy btw. It mentions the pet fee and not to leave them alone but nothing about a $250 fine if they make any noise. Dogs will sometimes make noise obviously. They also put our room on the first floor near the pool entrance door with people constantly coming and going. I got lucky my dog did not make noise but felt constant anxiety that he would. Couldn’t enjoy this trip or the hotel at all. Such terrible attitude and customer service. I felt constant anxiety during my stay that my dog who is a relatively good and calm dog might bark and cause me a fine by this hotel. I also could not use any amenities such as the pool because of this policy. Don’t state that you’re pet friendly when you clearly are not. Will absolutely not go back here with or without my dog. And the woman at the desk needs an attitude adjustment because her customer service is disrespectful. When we came back to the hotel in the evening after being out for dinner with our dog, she made a nasty face at us too. Hilton, please fix this for your future guests.

What a great hotel experience! We can down for a wedding and this was the only reasonably affordable place, but was so worth it. The pool area is large and provides a relaxing environment with an outdoor bar as well. The staff was also incredibly helpful. They have a shuttle that runs to the airport and to downtown and back every hour so you don’t have to use uber to get around. They also were able to take us down the road to the wedding ceremony since the airport shuttle was available when we asked, so don’t be afraid to ask them for assistance. We stayed here for almost half the cost of anywhere else and other guests of this wedding told us they liked our place more than where they stayed for near double the price with almost tge same accommodations. Will definitely stay here when we come back to the area.

We had a wonderful experience working with the marketing team at Key West DoubleTree who arranged our room block and wedding reception brunch at Gumbo Limbo. They were incredibly responsive, organized, and helpful throughout the entire process, always quick to answer questions and make adjustments when needed!! The brunch felt more like a simple continental breakfast than I had anticipated (especially for the price), and after about an hour, many of our guests were seated in direct sunlight, which made it uncomfortable. As a result, we ended up wrapping up earlier than planned. Because of that experience, I’m not sure I would choose to book the space again. That said, I would absolutely recommend the hotel for its excellent location and value. Our guests were very happy with their stay, and the marketing team was fantastic to work with throughout the process.

Five stars all around! Beautiful accommodations, pool, fitness center. Joseph at the front desk really made my night after a long day of delays at EYW airport! Joseph was enthusiastic happy and has a great attitude, super helpful with everything I was looking for - extra toothbrush, toothpaste. The shuttle came quickly to pick me up at airport, very friendly on phone. Highly recommend!