Id like to express how courteous this hotel is. I left keywest and had forgotten my ID in the safe. I called the hotel and spoke to "Carl", who was awesome resolving the issue. In these occurrences you could reach out to "Pakmail", however Carl did inform me that small items of this size would probably be denied, but offered to mail it to my home address. I have to tip my hat to "Carl" and the staff for their superb concierge services!!!

Thoroughly enjoyed my stay. Very nice hotel experience, nice grounds, convenient location, convenient shuttle to both the airport and downtown. The only situation I came up against was the cleaning crew started sandblasting outside on my balcony on a Friday morning at 9:30. I wasn't expecting to see men in a lift outside my balcony that morning (or any other). Thankfully I was up , and dressed, early.

We came back after 4 years. The rooms have been nicely renovated and felt very comfortable. One thing I really miss is the old Key West-style breakfast setup, with cold drinks on ice and a more relaxed island feel. The concierge service was very helpful. They made it easy to book ocean activities, golf carts, and restaurant reservations. They also gave great local recommendations, shared restaurant coupons, and arranged golf cart pickup and drop-off directly at the hotel. Very convenient and made the trip much easier. As a Hilton Gold member, I stay at many Hilton properties, so I notice these small details. The hotel is still comfortable and convenient, but I do miss the unique charm it used to have. Breakfast used to have more Key West character, with made-to-order omelets and more variety. Now it feels more basic, like many other hotels, which was a little disappointing as hotel prices have gone up. Still, the hotel is quiet, relaxing, and the shuttle to town is very helpful since parking in Key West can be difficult.

What a great hotel experience! We can down for a wedding and this was the only reasonably affordable place, but was so worth it. The pool area is large and provides a relaxing environment with an outdoor bar as well. The staff was also incredibly helpful. They have a shuttle that runs to the airport and to downtown and back every hour so you don’t have to use uber to get around. They also were able to take us down the road to the wedding ceremony since the airport shuttle was available when we asked, so don’t be afraid to ask them for assistance. We stayed here for almost half the cost of anywhere else and other guests of this wedding told us they liked our place more than where they stayed for near double the price with almost tge same accommodations. Will definitely stay here when we come back to the area.

We had a wonderful experience working with the marketing team at Key West DoubleTree who arranged our room block and wedding reception brunch at Gumbo Limbo. They were incredibly responsive, organized, and helpful throughout the entire process, always quick to answer questions and make adjustments when needed!! The brunch felt more like a simple continental breakfast than I had anticipated (especially for the price), and after about an hour, many of our guests were seated in direct sunlight, which made it uncomfortable. As a result, we ended up wrapping up earlier than planned. Because of that experience, I’m not sure I would choose to book the space again. That said, I would absolutely recommend the hotel for its excellent location and value. Our guests were very happy with their stay, and the marketing team was fantastic to work with throughout the process.

Five stars all around! Beautiful accommodations, pool, fitness center. Joseph at the front desk really made my night after a long day of delays at EYW airport! Joseph was enthusiastic happy and has a great attitude, super helpful with everything I was looking for - extra toothbrush, toothpaste. The shuttle came quickly to pick me up at airport, very friendly on phone. Highly recommend!

We host our yearly kick-off event here, and Angelyn, Victoria, and the entire group sales team are always incredible to work with. Angelyn and Victoria go above and beyond to make sure every detail is handled, and they make the entire planning process seamless and enjoyable. Tyrone, who takes care of us the day of the event, is equally amazing. He is attentive, professional, and always makes sure everything runs perfectly. It gives us so much confidence knowing we can count on all of them year after year. The remodel is also 5 stars. We truly appreciate this wonderful team and everything they do to make our event such a success. Highly recommend!

Great place to stay, we did not get breakfast option to keep it simple and budget friendly. Pool was decent with a hot bath pool on other side. Rooms were clean, modern, and maintained. Kids had fun. Shuttle service was great and very frequent (added shuttle schedule). But it fills fast and they add extra shuttles depending on volume. Complimentary coffee was available in lobby till noonish. They did host a complimentary meet and greet with Santa plus fresh cookies and hot cocoa.??? Not a walking distance to village, so get the shuttle ? Staff were awesome and responsive. Internet was a bummer though. 5G barely worked, and wifi was weak.

Stayed from 12/18-12/22. I don’t usually review places but this one deserves 5 stars. We arrived way before check in time on 12/18, the front desk did their absolute best to get us a room asap, and we were in a room 2 hours earlier then check in time. They also held our bags in a secure location until we were able to get to our room. Concierge service has been great, they answered all of our small questions about walking abilities and other things. The tiki bar and pool service is amazing, everyone was very helpful and quick with drinks and food. We have had such an amazing time and will be recommending this hotel to others!!

Great place to stay. Check in was a breeze and very courteous, thet allwed us to check in a little early than the usual time. Hallways are cleaned, lobby clean. Very nice pool and poolside bar. We had the king bed suit, room was clean and spacious. The only thing, the bath tub is very small compared to larger tubs. Theres a shuttle that runs from the hotel to downtown Key West and the front desk will give you a schedule. I think you'll really like this one, and in the morning, walk down Jimmy Buffet Mem. Hwy and enjoy the sunrise.