I always forget to write reviews but it was easy to remember doing one for our stay at the laureate! This place was incredible. The staff was tremendous and couldn’t recommend this place more. We had a 6 person suite and it was perfect. Thank you laureate team so much!

Not impressed with room especially for the price charged. We had ants all over kitchen and in bedroom too. Side of refrigerator was filthy and the $25 daily resort fees plus taxes for just a pool and no fitness center, hot tub or other amenities was excessive. I will say the housekeeping and maintenance staff were very pleasant, but I would not recommend this hotel. Much nicer places with more amenities available.

After working in the luxury resort industry for many years, I have to say this hotel was truly exceptional. The level of customer service was five star. From texting me before we arrived to helping my husband mail something he left behind-impeccable service! The room was very clean and the pool area was very nice! We can’t wait to return!

Update: I'm updating my review to reflect the clear and detailed communication I've received from Alberto regarding next steps. I appreciate the follow-through from management and being met with empathy and genuine concern. Although our experience in one specific room was not ideal, I would be open to returning to the Laureate in the future. Pros: We were a group of friends traveling and the 3 bedroom and 2 bath suite on the 4th floor was ideal for our stay. It provided us ample beds, space, and privacy. Also, I appreciate the cleanliness of the bathrooms at arrival. Cons: The room had an overwhelming odor consistent with mold from the moment we entered. We were informed that no comparable room was available and attempted to mitigate the smell by opening the windows, which provided no relief. The ceiling also appears to show signs of mold that has been painted over. After this experience, I found additional guest reviews with multiple reports of similar mold-related issues, indicating this is not an isolated incident. What is especially troubling is the lack of concern and empathy shown when I raised these issues with the front desk and later via email. The level of guest service was disappointing. In addition, the only elevator was particularly slow, trash was overflowing in common areas, furniture was a bit worn, and street noise was not ideal (although could be worse but the heavy sliding doors help).

Excellent experience. The rooms are huge with a modern, stylish interior. Loved the great view from the balcony. Staff was incredibly friendly and welcoming throughout our stay. Highly recommended.

Hotel is nice enough, but if you are traveling with a baby or a toddler I wouldn’t recommend. We stayed there for 2 nights and our toddler played on the floor, his feet and clothes were black from dirt. Luckily I brought his portable crib , otherwise we wouldn’t stay. Very dirty.

We just left from a two night stay. The hotel and room were super nice but the room was dirty. The floor was dirty and made our feet black. Also, pulled out a variety of glasses, dishes and silverware, and they were dirty. It's a shame because we liked the hotel.

We had a wonderful stay at this hotel. The cleanliness was exceptional — the room was spotless, with fresh linens and towels, and all common areas were very well maintained. A special mention goes to the front desk staff: everyone was incredibly friendly, welcoming, and helpful, always ready to assist and making us feel comfortable from the very first moment. Overall, the hotel exceeded our expectations thanks to its high standards of cleanliness and genuinely warm service. We would happily stay here again and highly recommend it to other travelers. Thx)

We spent our Thanksgiving weekend staying at the Laureate. The suite is clean and roomy, the amenities are perfect for relaxing and also enjoying a home-cooked meal, which we did a couple times. The view is beautiful, especially looking out to the ocean at sunset. The location is also good, only about 10-minute drive from downtown Key West. I need to give a special shout-out and kudos to the front desk and staff, especially Charlot. During our stay we had a couple hiccups and required assistance from them. Not only did the staff respond, but they did so very promptly and making sure the issues are resolved completely. Very courteous and professional. Overall, we had a great experience and will stay again next time we are in Key West.

We had the 3 bdrm 3 bath apartment. It was perfect for our Girls Trip. Staff is extremely friendly and helpful. The rooms were clean and well stocked w everything we needed for the week . We had read some reviews that said there were bugs or not clean. This was not at all what we experienced. Super clean! I loved the Aveda products in the bathroom. The pool area is very nice. Many lounge chairs and umbrellas. Beach towels are provided. They have a frig w water and cold face towels....very nice touch. The only negative on the pool is that (by the end of the week) the sides needed to be cleaned. We rented a golf cart to take the short drive to downtown. I would highly recommend this property. We completely enjoyed our stay.