The location is convenient to a variety of stores to shop in as well as, a nice selection of restaurants. Everything we needed was within walking distance. The resort itself was very nice. I liked my room okay. It had a nice view of foliage and one of the walking paths. There are plenty of chairs near the pool and on the beach.

Rooms need upgrading. Our Room was near noisy elevators and beds were hard as a rock. Fan in bathroom so noisy could not be turned on, therefore could not use ceiling light. Staff was great, grounds were clean. The “ private beach” is a small strip of sand with a very noisy machine used to clean up seaweed. 40 dollars a day to park car and 18 dollar drinks at bar? We paid 10 dollars for "aqua Fresca” juice water. Restaurant food was good. Overall this place is Overpriced and overrated.

Pier House Resort & Spa in Key West gives beautiful waters, a tiny private beach, and tropical vibes ??? — prime Duval Street location to explore shops, bars, and sunset spots. The spa + pool are nice touches too. But rooms feel dated, amenities are not luxury level, and prices feel steep for what you get ?. Great for the views & vibe, just manage expectations. ??

I recently had the pleasure of staying at Pier House Resort & Spa, and I wanted to personally share how much we truly enjoyed our visit. From start to finish, it was a wonderfully relaxing vacation. Breakfast each morning was excellent, and we had the same server several days in a row who took great care of us. Housekeeping also did a terrific job keeping our room spotless and comfortable — we genuinely appreciated their attention to detail. In the evenings, we enjoyed stopping at the Chart Room for cocktails, and the poolside service was outstanding. Our waitress was attentive, friendly, and made the experience even more enjoyable. There is just one small item I wanted to mention for your awareness. We tipped our breakfast server $20 each day, and upon reviewing our charges, it appears that an additional gratuity may have already been included. It might be helpful if guests were informed at check-in — or by the server — that gratuity is automatically added. We had the same server multiple days and were unaware that tip was already included. I certainly don’t want to get anyone in trouble, as everyone provided excellent service, but I do feel that clearer communication would be appreciated by guests. For housekeeping, we tipped $20 per day as well. They absolutely deserved every penny, and we were very happy to do so. Overall, we had a fantastic stay and would gladly give your property a glowing review. Thank you for providing such a memorable and relaxing experience.

Our issues started as soon as we tried to book - we found a discount on the room on Trivago and decided to call Pier House directly to see if they could match. Instead, the concierge tried to sell us the same room for 50% more than was listed on their website!! And then promptly hung up on us when we referenced the website. The rooms are subpar at best. Our window and outdoor area faces a busy walking path with no privacy, so we had to keep it closed all weekend. There is no soundproofing at all and we were right beside the bar that got really loud at night. The bathroom was probably the worst - for one, the toilet would splash back all over the seat and the wall every time you flush! The sink has no water pressure and no temperature controls, the shower didn't get hot enough, and the shampoo and conditioner were super watered down (and did nothing). Not something I would expect for the premium we payed over other places to stay here! In terms of service, we asked for two towels and were brought two hand towels instead (??). There is also no shuttle to/from the airport which I know other hotels around provide. The pool is nice, but the hot tub is way too hot (and I'm one who usually likes them hot). The private beach is definitely the best part but it was tiny (and nothing stops random non-guests from walking in anyways). Overall would not recommend for the price.

I had an excellent experience at this wonderful hotel. The staff were quite helpful and friendly; they were able to hold out bags until our room was ready, and again after we checked out and waited for our ferry. The hotel restaurant was also great, and served delicious breakfast options. The private beach was a nice touch, being able to lounge on a comfortable beach chair really was a highlight. Thank you!!

Here’s a thoughtful, balanced review for the Pier House Spa: ? We visited the Pier House Spa with a group of 10 girls celebrating our 40th birthdays, and the deep tissue massage was truly one of the best I’ve ever had. The therapists were incredible — attentive, skilled, and made the entire treatment feel personalized and restorative. Everyone in our group raved about how amazing they felt afterward. The only downside was that we weren’t able to enjoy the hotel pool after our services. For the price and size of our group booking, we were hoping for a longer, more relaxed experience where we could lounge, chat, and make an afternoon of it. That said, the massages themselves were phenomenal, and the spa team did a wonderful job. If you’re looking for an exceptional treatment, this is the place.

Stayed a couple of nights in room 182. This location is in the elevator area just off the hotel lobby. Other guests coming and going were very loud! Please remind your guests that these rooms exist because not everyone gets up early on vacation!! Also, the room itself needed some renovation. The shower mixing valve cover spins and the soffit overhang in the sitting area outside looked like it would cave in. The repair work has been mediocre at best in many spots. Otherwise the staff is wonderful, the food very good, and the location is why we are paying the price. Location location location but…. Please keep this a 4-5 star hotel. Our next trip I’ll pick something off the first floor for noise reduction.

First, location and views are amazing. Picturesque even. Staff was amazing at every area of hotel. Spa, bar, front desk, bellman, beach attendant, etc. The room……adequate. View was gorgeous. The room itself makes spartan an understatement. Am I here to watch tv? No. Do I like to fall asleep with some white noise? Yes. I would if the cable even worked. Only like 3 channels came in. 1 painting on wall. A chair and a bed. Ok. Not here to spend time in the room. All above is doable for the price with that view and service. Only thing….the only giant thing is the noise. There is a 3” gap under the door and the hallway is tile. Housekeeping cart sounds like a freight train. Ice machine is machine gun fire. Debbie and Karen, he is really not that into you. Would I come back? Yes. But that noise. Come on Pier House. You are better than that.

Great location, I’ve stayed at several of the resorts near this location and wanted to stay here. I was here just for a quick fishing trip, and got a good deal on the room, but it was at a cost. The room was overlooking the parking lot and right next to an exhaust fan, which took a lot of joy from being on the patio! The parking lot view was fine, but the fan took a lot of joy from being out there. The staff was extremely nice and the pool and beach were very nice! Not sure if I’d stay here again since you have to pay so much more just for a better view and room. I was next door my last trip and got an incredible view and room for substantially less, and was still a very nice resort.