Spent a week here, food is good, drinks are ok, could be stronger. Grounds are pretty, with lots of tropical plants. Beach is small but very nice, little bit of seaweed which is picked up, several jellyfish. We had a room on the 2nd floor overlooking the ocean, elevator definitely needs and upgrade, ditto the hallways. Room was nice and clean, bathroom appears renovated. The furniture and beds had some scuffing. The a/c is noisy, we made the mistake of turning it off and the condensation was dripping from the ceiling. Overall a very nice stay, we'd go back, mostly for the beach and location off Duval.

????? We stayed in the Junior Suite Spa Room, and it exceeded our expectations! The room was incredibly spacious, comfortable, and perfect for relaxing. The staff was wonderful—everyone was friendly, attentive, and made us feel welcome throughout our stay. One of our favorite features was the café and the private beach. Having both right on the property was a huge plus and made everything so convenient. I’m also very particular about hotel air conditioning because I love a cold room when I sleep. I’m happy to say the A/C worked perfectly—it kept our room nice and cold the entire stay, which made a big difference. The walk to the pool is absolutely beautiful, with palm trees, a koi pond, and turtles along the way. It truly feels like you’ve discovered a hidden tropical oasis. Every part of the property is peaceful and relaxing. We had an amazing experience and would absolutely stay here again. Highly recommend!

Our stay at Pier House was a huge disappointment. Location is great and interactions with staff were mostly friendly but really the positives stop there. First off, our room and most areas of the resort were far from 4 star hotel quality. Our room was very outdated and unclean. Floors and surfaces were dirty, nightstands were extremely dusty, AC unit had gunk all over the vents, sheets had black marks on them, bathroom sink counter had some unknown debris all over it, broken potato chips on the floor, etc. Coffee table was broken (missing 2 entire legs, glass top unattached and kept sliding off). We traveled with 2 small kids so I asked for this to be removed from the room entirely- they were very nice and understanding with this request, but I did have to ask 3 times before it was actually removed from the room. Pool was a million degrees and swimmable beach area was full of seaweed and allegedly barracudas (which I know is not in their control but still something to note). We were there for 3 nights, room was serviced once while we were there- which isn’t a huge deal but not what you expect from a 4 star hotel. No valet, bell hop, or conceirge to be seen, which again is fine but not when you are told this is a 4 star resort. $40/night for self parking in a public, uncovered lot is also outrageous. I was sent a text asking how our stay was going and I replied with several of the above complaints and was provided with no response. Why even bother checking in if no remediation is going to be provided? We were so excited to stay here as the reviews and photos were promising but this was a huge disappointment. I'm hoping I can help other families (especially those traveling with children) to reconsider their choice.

Their beach is the most beautiful and cleanest beach on the island! The pool is great. Tequila at the front desk is lovely! Delia is a great waitress, always making sure everyone has their drinks and snacks The turkey & Brie sandwich was delicious and the kids menu is perfect!

We loved our stay at Pier House. The location is unmatched with Duval street right here (and we went many times to the CVS right around the corner from the hotel)! It also had a small patch of private beach which we used daily! The food at the beach bar was great. The room was so comfortable and we loved the shower. Hotel staff was helpful and our room was always cleaned and spotless for us. Would absolutely stay here again.

You are paying a steep price for location. This resort has very little else to offer aside from that fantastic location. Everything has an extra charge (parking and breakfast are non-negotiables for me, especially at prices like this). Rooms are lackluster; lights were flickering, fixtures in bathroom were rusting or broken and there is no ventilation fan. We are not messy people, we try to clean and organize the best we can before leaving our room, and yet at most housekeeping just made the bed... Our floors and shower stayed dirty and wet the whole 4 nights.

Very disappointing, it's all about the location. My wife and I went there for our 41st anniversary. I mentioned it to both the reservation desk and the concierge. We didn't get any little token, not even a piece of Key Lime pie, or even a mention of it from the front desk. It costs $40 a night to park (pay through an app not on your hotel bill) and $60 "resort fee" so you are down $100 before you spend 1 night there. The room cost around $850 and we were given a room overlooking a parking lot. I was moved to another room with a garden view. Our room was fine except there was just 1 chair and no place to put the 6 extra pillows. We put them on the chair instead of the floor and then had no place to sit. Waterfront breakfast was fabulous (it's all about the location). We did not go to the Chart Room or have dinner here and the bill was just a little over $1,000. My recommendation: Stay someplace else and walk over to eat breakfast on the water or have dinner and watch the sun go down. We have stayed in other KW hotels and found the experience much more enjoyable. Won't be returning.

If you're looking for the best of the best in Key West, Pier House is it. The staff, the location, the views and the food are all top tier. The property is close to everything and yet feels secluded from the craziness of Duval, quiet as can be. You can feel the stress melt away as you walk through the impeccable grounds to the full service private beach and pool. The staff are extremely attentive, checking in the exact right amount to see if you need a new drink or some food. We enjoyed the coconut shrimp and the smoothest pina colada I've ever had. The rooms are well appointed, spotless and well airconditioned. There's nothing like waking up to an unobstructed view of paradise. The water pressure in the shower is the best I've ever had in a hotel, perfect to rinse of the day. We will be back!

The location is convenient to a variety of stores to shop in as well as, a nice selection of restaurants. Everything we needed was within walking distance. The resort itself was very nice. I liked my room okay. It had a nice view of foliage and one of the walking paths. There are plenty of chairs near the pool and on the beach.

Rooms need upgrading. Our Room was near noisy elevators and beds were hard as a rock. Fan in bathroom so noisy could not be turned on, therefore could not use ceiling light. Staff was great, grounds were clean. The “ private beach” is a small strip of sand with a very noisy machine used to clean up seaweed. 40 dollars a day to park car and 18 dollar drinks at bar? We paid 10 dollars for "aqua Fresca” juice water. Restaurant food was good. Overall this place is Overpriced and overrated.