Nice, comfortable hotel with elegant design. Rooms are very nice, spacious and with balcony, bathrooms with shower are big enought. There are fridge and microwaves in room but no glasses or caps! Hotel provides bottled water included in room rates (as much as you want). It would be great and eco if they would provide bottles and water dispenser. Swimming pool is ok but it was to loud for me. Beach area with sun beds is very nice but you cannot swim there, just relax. Fitness is well equipped but small - can accommodate 2-3 people. There is no exercise mat which could be used for stretching. Carpet needs to be vacuumed as soon as possible - it was unpleasant to practice without mat on that carpet. There are towels and water included. Parking at the hotel is included. Hotel is placed a little of the city center. If you want to reach Duval Street you need take taxi - approx 9-10 USD one way, 5-8 minutes. Receptionat service the Capitana is kind. It

Exceptional Stay from Start to Finish – Five Stars! My experience was outstanding from start to finish! A special thank you to Sam at the front desk, who truly went above and beyond to ensure my stay was comfortable and enjoyable. Her professionalism, kindness, and attention to detail made all the difference. Opal Collection continues to set the standard for exceptional hospitality. Without a doubt, one of the best hotel collections out there. I look forward to returning!

This is my second time staying at this hotel, first time was great no complaints. This time we got a “ free upgrade “ to a cottage. Worst decision ever. It was facing the street, super loud motorcycles passing by ever 5 mins. Ac so loud it was shaking the walls I had to sleep facing the other way. Shower head broken spraying everywhere. Ants in the kitchen and WiFi doesn’t work. Stains on the couch, floor not cleaned and more .I requested to change rooms back to a regular room I booked, there was no apology no offer to make it up. Nothing. This hotel went down hill and this is the last time I’ll be staying here. Not up to Standard for 4 stars at all. The front desk girl had no idea what she was doing, looked disheveled and confused. Too bad because it’s a beautiful hotel on the water ,they should do better.

????? this hotel was honestly a really pleasant surprise. from the moment we checked in, the staff made us feel welcome. everyone we interacted with was friendly, patient, and genuinely seemed happy to help, which made the stay feel much more relaxing. the rooms were beautiful—modern, spacious, spotless, and very comfortable. the beds were cozy, the bathrooms were well maintained, and everything felt fresh and taken care of. housekeeping also did a great job keeping everything clean throughout our stay. the hotel itself was lovely. the lobby was inviting, the grounds were well landscaped, and there were plenty of comfortable places to sit and unwind. it had a peaceful atmosphere that made it easy to relax after a long day. The amenities were well maintained, and everything from the common areas to the outdoor spaces felt clean and organized. my only complaint is one that future guests should know about: if possible, avoid staying on the first floor. There were a lot of mosquitoes outside our room, and every time we opened the door, it felt like they were waiting for us. It definitely made sitting outside or going in and out a little frustrating. Other than that, we had a wonderful experience. Great service, beautiful rooms, a relaxing atmosphere, and staff who genuinely care about their guests. I'd happily stay here again—I'd just request a room on one of the upper floors next time!

I recently stayed at the Capitana Opal Collection in Key West, Florida, and overall, I had an amazing experience. The location is absolutely perfect—close to attractions, restaurants, and shops, with many places within walking or biking distance. If you don’t feel like walking, Ubers arrive in less than two minutes, making it incredibly convenient to get around the island. The hotel itself is beautiful, and nearly every staff member we encountered was friendly, welcoming, and professional. Unfortunately, one interaction at the hotel bar left a lasting negative impression. On our third day, we visited the bar as we had done every day during our stay. This was the first time we encountered a bartender who did not introduce herself like the others had. She was a Caucasian woman with blonde hair, wore a cap, and had a noticeable mole on her face. From the moment we approached the bar, she greeted us with a rude, “What’s up?” instead of a warm welcome. She never offered us menus—another guest at the bar noticed this and kindly handed us menus while even making recommendations because they could see how we were being treated. She insisted we complete a form with our names and room number, claiming it was mandatory for everyone. This was surprising because we had visited the same bar multiple times during our stay and had never been asked to do this. We explained that we did not want our purchase charged to our room and preferred to pay immediately with our credit card, just as we had on previous visits. Despite that, she insisted we fill out the form. What stood out most was the difference in how she treated us compared to other guests. She was cheerful, smiling, and engaging with others, but every time she interacted with us, her demeanor immediately changed. She appeared annoyed by our presence and was unnecessarily rude throughout the interaction. Interestingly, the only other guest she asked to complete the same form was the guest who had kindly given us a menu. After we handed her our card, she took an unusually long time to process the payment. We eventually paid, left the bar, and didn’t think much more about it. The following morning, during checkout, I requested an itemized receipt and shared our experience with the manager, who sincerely apologized. Unfortunately, after arriving at the airport and reviewing my transactions more carefully, I discovered that our credit card had been charged for our food and drinks, and an additional $55 had also been charged to our room. I immediately contacted the hotel, and they investigated the matter and refunded the $55 charge, which I appreciated. However, it was still upsetting to have to discover and resolve an incorrect charge after leaving the property. Despite this experience, I truly enjoyed my stay. The Capitana is a beautiful property in an excellent location, and the vast majority of the staff made us feel genuinely welcome. I hope management continues to address situations like this so that every guest receives the same level of hospitality and doesn’t have to worry about inaccurate charges. I also encourage future guests to review their final bill carefully before leaving the hotel.

This was a beautiful hotel with modern decor. The rooms were well decorated and had very comfortable beds and all the toiletry items you'd need. There was a nice little kitchen nook area with a coffee maker, fridge, microwave, and tons of storage. There were no kitchen supplies: plates, glasses, etc. The staff were very nice and helpful. We got champagne at arrival, and they booked our golf cart rental for us. The food was delicious in both the cafe and at the pool bar. The pool was spacious with lots of seating around the deck and 2 stairway entries. Beach area left a lot to be desired. It was very small and littered with leaves mixed in the sand. Also, not a beach in the traditional sense, as there is a retaining wall, and you probably wouldn't want to get in the water. My only complaint was that my husband got a romance package with roses and champagne; housekeeping left the rose petals scattered all over the floor for our entire stay. Also, we were supposed to get turndown service in the evenings and never did. They did credit our resort fees for missing this detail. Overall, it was a lovely hotel and we enjoyed our stay very much. Highly recommend.

Without a doubt, this was the best hotel we have ever stayed at. From the moment we arrived, we experienced exceptional hospitality and outstanding service. We were checked in early, received a complimentary room upgrade, and were welcomed with refreshing cold drinks. Every member of the staff was incredibly kind, attentive, and professional. Honestly, I have never experienced this level of service anywhere else in the United States. The property was spotless, beautifully maintained, and absolutely stunning. The pool area was fantastic, with plenty of fresh towels available at all times, and the poolside service was exceptional. The cool water was especially refreshing on warm days. Every detail was thoughtfully designed to make guests feel comfortable and cared for. Thank you to the entire team for creating such a memorable experience. This is truly the best resort we have ever stayed at, and we cannot wait to return.

Absolutely the best hotel experience we’ve ever had in the Florida Keys! From the moment we arrived, everything was exceptional. We had originally booked a standard room, but to our surprise, we received a complimentary upgrade, which made our stay even more special. We were also allowed an early check-in, and after a long trip, that level of hospitality was incredibly appreciated. The staff went above and beyond throughout our entire stay. Everyone was warm, friendly, professional, and genuinely seemed to care that guests had an amazing experience. The property itself is beautiful, well-maintained, and has everything you could want for a relaxing Keys vacation. Every detail felt thoughtful and welcoming. We’ve stayed in many hotels, but this one truly stands out. The service, the atmosphere, and the overall experience were simply outstanding. We honestly can’t imagine a better place to stay in the Florida Keys. Thank you for making our trip so memorable. We will absolutely be back and will recommend this hotel to everyone we know!

This was our first visit to Key West and we chose The Capitana Key West because of the mostly positive reviews from previous guests. I have to say, all the reviews were very accurate and true. We had such a great experience, from staff, services, decor, ambience, views, attention to detail, thoughtfulness and care. Our teenage son had an accident fishing off the beach where he got a small bite from a baby shark and the hotel was terrific in helping and even checking up with us the next day. There is no other hotel we would stay at when we come back. Many people probably want a hotel in town, but we loved the location because it’s close enough but not in the heart of the action. It was peaceful and relaxing. The hydration station on every floor full of bottled waters and the daily refreshments at the pool was a nice touch. I’ve stayed at many hotels over the years for business and personal and partial to Marriott Bonvoy, but this hotel is equal to or better than a Westin in terms of total experience.

Hotel was awesome. Spacious, clean and comfortable rooms with a nice view. Staff were friendly and helpful. Pool and bar are great! Hotel is in a great location. Proposed to my fiancé here on the private beach - the hotel allowed a setup on the beach, and front desk even gave us free champagne after and lent us a vase for flowers!