All of the staff was extremely nice and attentive. The only reason for my rating is that the room, while big and with a nice layout, it was somewhat dirty. We stayed in a 3 bedroom villa and liked the space, lots of potential, but the tubs didn’t look very clean, the carpet was really dirty and not vacuumed. If you walked barefoot your feet got dirty. The beds were clean, but some lightbulbs didn’t work, some chairs were worn, the couch was stained, the consoles and some tables were worn and breaking. At first glance things looked nice but upon inspection some things were dirty and broken. Our back porch lamps didn’t have bulbs and we noticed a few rooms the same. Also, it was a busy weekend, with lots of kids and full pools, and the pools were visibly dirty and the water was extremely hot (felt like a hot tub). The bar was great, again great staff and good food and drinks. We wanted to love it because everyone really was so nice, but I wouldn’t stay again because of my experience with cleanliness. It wasn’t the worst I’ve seen, but questionable. They need to focus on their housekeeping and maintenance and this hotel can be a total gem.

The staff was very courteous and helpful. The Valet were the stars of the show on my opinion. Working very hard to bring your vehicle when needed, and always kind. The grounds were beautiful and pools were well maintained. The living quarters on the other hand were very lackluster. The bedrooms were more comfortable then the living room. The couch was dirty to the point I did not feel comfortable sitting on. The carpet was dirty as well. We stayed in 16b and noticed on the second night there was termites crawling around the ledges and couch. When mentioned, all the did was spray baseboards which did not work. The restaurant was ok but definitely not great. Housekeeping was very hit or miss. I would not recommend this place especially for the price.

The villas are the highlight-spacious, beautifully set up, and feel genuinely luxurious without being overdone. Big, comfortable beds, large bathrooms, and everything you need already in the room. It just feels easy to settle in. The property itself is stunning. Multiple pools, lush greenery all around, and a layout that makes it feel private and relaxed even when it’s busy. What really stood out was how smooth everything was from start to finish. Check-in, staff, overall service all handled well without any friction. It’s one of those places where you actually enjoy spending time at the hotel, not just using it as a place to sleep. Would absolutely stay here again without thinking twice.

One of the best hotels I have stayed in across the United States in many years. From the moment of arrival the quality of service stood out — especially at reception, where staff were professional, efficient, and genuinely welcoming. The hotel’s prime location made it easy to access local attractions and contributed greatly to the overall convenience of our stay. Cleanliness throughout the property was exceptional. Guest rooms, public restrooms, and relaxation areas were spotless and well maintained, reflecting strong housekeeping standards and attention to detail. The public facilities felt cared for and inviting, which made moving around the property a comfortable experience. I particularly appreciated the dedicated adults-only area. Its thoughtful separation and design offered a tranquil retreat for relaxation and enhanced the hotel’s appeal for guests seeking a quieter environment. Overall, the hotel deserves recognition for its high standards in service, location, and cleanliness — qualities that make it stand out even among long?familiar brands. During our stay the poolside bar service fell short of the otherwise positive experience. When I asked for an extra plate, the staff fulfilled the request but did so without a friendly or attentive demeanor. The interaction felt curt and lacked the positive engagement one expects in a hospitality setting. This small issue stood out because everything else at the hotel was well run and welcoming. A bit more training or encouragement toward warm, proactive service at the pool bar would easily elevate the guest experience and ensure consistency across all hotel outlets.

This hotel is absolutely charming. They take care of every detail. We had a 1 night reservation but we loved the hotel and the Village of Key West, so we decided to stay for one more night. It is close (10minutes) to Downtown and in front of a mall area with restaurants, groceries and convenience. Staff is super welcoming. It also has Great pools and a complete gym area. Our room was spacious and had an amazing private exit to the Ocean, which made the experience even more special! Would love to be back soon!

The hotel was very good. Even though we stayed in one of the most affordable rooms, the overall structure is excellent and everything works very well. The staff is extremely kind and helpful, which makes a big difference in the experience. Another great highlight is the free transportation departing directly from the hotel to the city center and to the beach club, which makes getting around very easy. One special mention goes to the shuttle driver, who was incredibly kind to us. On our way back to the hotel one day, she even gave us a small tour around the city, showing us historic spots in Key West and sharing interesting facts and curiosities. There is also a Sunset Water Sports right next to the hotel, where we did a jet ski tour that was super fun. To make things even better, the hotel allowed us to check out one hour later so we could come back from the activity, take a shower, and organize our belongings. I would definitely recommend it.

We arrived in Key West for a wedding, and our experience at Parrot Key Hotel was wonderful from start to finish. We had about 30 people staying on the property for the wedding weekend, and everything was handled beautifully. The ceremony and reception setup were absolutely stunning. The food at the reception was amazing, and we also enjoyed dining at their Grove restaurant — everything was delicious. The staff was friendly and accommodating, and we loved that they offered a shuttle service back and forth to Duval Street, which made getting around so easy. Our room was clean, comfortable, and well maintained. Parrot Key Hotel truly made this trip a great experience, and we would definitely stay here again.

Absolutely loved my stay at Parrot Key Hotel & Villas! The whole place has a wonderful Caribbean charm with lots of greenery, trees, and plants all around, it really feels like a little tropical oasis. The music you hear outside is unique and adds so much character, making the atmosphere even more welcoming and relaxing. The rooms were beautiful and spotlessly clean, and the staff at the reception and throughout the hotel were incredibly friendly. From the moment we arrived, we truly felt welcome. I can highly recommend this hotel and will definitely stay here again the next time I’m back in Key West.

First and foremost when I found this hotel I thought it was really cute and quiet and it is, but the service at the front desk completely turned my 5 star to a 1. I had been in contact with someone from the front desk to help me out with things to do for my birthday upon arriving, David was super helpful. I booked 2 rooms, 1 for 2 guests and 1 for 4 guests, 2 queen bed rooms with a water view. I received a couple of calls from the hotel asking me if I wanted to upgrade my room and I declined. When we checked in, I was told that only 1 room was ready and the other one would be ready later, again I was asked if I wanted to upgrade and I had declined. I was walked to the room, luggage was dropped off and when we opened the room, it ended up being a suite. I was super excited, thinking they upgraded me free of charge. I had told the bellhop that we were needing another bed, and he had explained to me the room at the top needed to be unlocked, so he unlocked it. We settled in for about 5 min and started un packing things, the bell hop came back and said we needed to go to the front desk. I went back to the front Desk and the Manager was very rude, I believe her name was Ashley. She had basically tried to tell me that my reservation was only for 2 people for both rooms and asked me to show her my proof so I did, and the man who had checked me in was telling her I had 4 people on the reservation. He called her over and showed her something on the reservation, she rolled her eyes. He said " they are already in the room, we need to unlock the top room" & she proceeded to say "no, we do not". After they had told me that they did not have any 2 queen bed rooms. I believe they over booked that type of room and someone had upgraded it. She took it away. We had to move all our luggage from the room to another. I work in the customer service industry, and I really do believe this was handled poorly. I have no other complaints other than what happened the day I checked in. The other staff I had spoken to and interacted with was great! but I will not stay here again. The shuttle drivers were great! really enjoyed their company! TIP: Be thankful for your life & whatever job you have do it to the best of your abilities! Praying that the staff at this hotel find Joy in their life!

Honestly it would have gotten a five-star rating if not for the one hiccup. There was no fridge or microwave — which for the price I would expect. The shuttle service was pretty nice and it helped with the beach. But the shuttle runs based on a rigid schedule so might not work for all people. The housekeeping was good, the concierge was good, overall a very solid experience.