We, a family of 5 with kids aged 19, 21 and 23, stayed in a lofted suite for 5 nights. We loved the resort grounds, especially the pools and the beach. The resort was beautiful, clean, and spacious. Service was great and staff were friendly, though the food/drink prices were steep. Our room was compact for 5 adults but it was clean and functional. Location was great... just 10 min walk to the southern end of Duvall Street. We would highly recommend, and we would definitely return.

Casa Marina is beautiful. The beach is stunning, the views are breathtaking and the room we stayed in was so nice. We had an ocean front with a balcony and it was so peaceful, quiet and relaxing. The room was very spacious, clean and modern. Room service came each day and provided fresh linens and we never had to call for anything. The breakfast was good, the food at the pool restaurant was good, and service everywhere was very good. I also loved the store at the resort, they had very cute stuff. All the staff I encountered were very nice. Only thing this place is missing is robes to wear in the room! I will definitely be back!

It is a lovely place on the water. We scheduled our reservation later in the evening to get a sumset view. I had the squid ink pasta and my wife had the Lobster ravioli. I think the lobster ravioli was better. We tried all three deserts. My favorite was the lava cake. The other two were a little sweet for my taste. The lava cake did take longer becuse they bake it when you order it. The singer at night was great. The staff sang the Stevie Wonder version of happy birthday. That was great. Very high end pricing but worth rhe stop for the views and food.

My parents and I just returned from a fantastic weekend at Casa Marina and it was such a special trip. The location is wonderful and made it easy to explore Key West, and we also loved spending time at the beach and around the property. We had several great interactions with the team during our stay. Natalia in the coffee shop was cheerful and efficient each morning, and Cassie the concierge shared helpful suggestions that made getting around town very easy. Down on the beach, Christian and Lizbeth were attentive and always happy to assist. Lea at the beach restaurant was warm and lovely throughout our meals. Ronald at the front desk truly stood out and made a real effort to ensure everything about our stay went smoothly. We also had two excellent bartenders during the trip, Gabe and another gentleman from Moldova in the lobby bar who was wonderful to chat with. It was a relaxing and memorable weekend with my parents and we are already looking forward to coming back.

We had a fantastic weekend stay at Casa Marina and genuinely wished we could have stayed longer. From the moment we arrived, the team made us feel incredibly welcome and well looked after. Ronald at the front desk was an absolute star and went above and beyond to ensure everything about our stay was seamless. His attention to detail and willingness to help made a real impression and set the tone for the rest of the visit. Christian and Lizbeth on the beach were wonderfully attentive and always nearby when we needed anything. Lea, our server at the beach restaurant, was warm, engaging, and made dinner feel easy and relaxed. Each morning Natalia in the coffee shop greeted us with such cheerful efficiency that it quickly became part of our daily routine. Cassie at the concierge desk provided excellent recommendations and thoughtful advice that helped us make the most of our time in Key West. I also had the chance to meet Thom, the General Manager, who was incredibly affable and took the time to speak with us. He made us feel truly welcome, which says a great deal about the culture of the hotel. I feel terrible that I cannot remember the name of our lobby bartender. He was from Moldova and was such a pleasure to chat with in the evenings. We also really enjoyed Gabe behind the bar, who was excellent. Our room was beautifully maintained, and every housekeeper we passed in the hall greeted us with a smile and a friendly hello. The food was superb everywhere we dined, and the location made it easy to wander into town and explore Key West. I travelled with my girlfriend and her parents, and it proved to be the perfect setting for a relaxed family getaway. We are already looking forward to returning. Thank you to the entire Casa Marina team for such a memorable escape!

We had a wonderful weekend stay at Casa Marina. The service was top notch across the board. Christian and Lizbeth by the beach were very helpful and attentive. Our server in the beach restaurant Lea was so warm and friendly. Natalia in the coffee shop was bright and efficient each morning. We received great help and advice from Cassie the concierge. I feel terrible we’ve forgotten our lobby bartender’s name, but he was from Moldova and lovely to chat too. We also really enjoyed Gabe the bartender. Our room was well cleaned and every housekeeper we met in the halls greeted us with hello and a smile. The food was fabulous everywhere we ate. The location of the hotel is an easy walk to many places in Key West. We didn’t want to leave and can’t wait to plan our next visit back. Thank you for a wonderful escape!

If I'm honest, I don't understand the bad reviews about this hotel. We had almost perfect experience. Almost is because of the check in time, BUT the receptionists did everything they could, to make my experience better. Hotel was really full, the room wasn't available for early check in, which is fine, meanwhile we spend a bit time at the pool, but at 4pm, what is regular check in time, the room still wasn't ready. As apology i got a credit to spend in bars/restaurants there, which is great. In general every single employee was really friendly, kind and helpful! The hotel is amazing, the beach does have enough chairs and umbrellas for everyone. Also great, that they have two pools, one adults only and one family pool. Valet parking guys are great and helping with luggage, opening car doors etc! We had a breakfast at Flagler's, we ordered a la carte, but they also offering breakfast buffet. My kids did love they pancakes! And my avocado on sourdough bread was amazing! Also service was amazing! We had a room in a suite wing, everything was perfect, really nice suite, clean and comfortable. We'd definitely come back!

I stayed at this hotel for the second time. My room was overlooking the ocean and pool area was beautiful. The sun terrace allowed a private area to lounge and soak up some rays without wind. Moreover, the team members were all knowledgeable, generous and warm at every touch point. Perfect location and access to everything you could want for a relaxing Key West trip. I will be back again.

We were greeted by valet/bellhop with a smile. Very helpful. Check in was friendly and painless, with help directing us to our rooms. Rooms were nice and clean, spacious. Bathroom a little small. Enjoyed the balcony and view of the pool and ocean. The grounds were well kept. Only thing it could have had was a freezer and a microwave. We did talk to concierge for our best options getting around Key West. She was not helpful, in fact she was very rude and with snyde remarks. I did make mention of this incident to the service desk and was told they usually are third party, and it was not the first time the service desk has had a complaint from this same women. Regardless of third party or not it looks bad on Hilton and this is why i scored the “service” with a lower score. Very disappointing with her help, we managed to figure things out on our own.

At a 5 star hotel you should not be able to hear the occupants next door, talk, snore, fart , cough, and you should not hear the occupants above you walk across the room but you can at this facility. The room was cleaned everyday and in general the staff was great. However this is not a 5 star facility, it is a 2 star at best. When they did the remodel they did the big stuff but the attention to detail is lacking. Walls and woodwork are chipped paint and dirty. On day one the shower handle came off in my hand, the hairdryer was broken, The frame around the frig was broken, when we called guest services, we got VM instead of a person. At over $500 per day, this is not 5 star performance. This location is exploiting the private beach, the lure of Key West, charging high prices and not delivering the stated value. Last year the Hilton's CEO compensation was over $40m and at this level of performance he should not even have the job. I have over 1.5 million air travel miles and have stayed over 1,000 nights in hotels/motels in 35 countries. This was the most expensive 5 star and worst one I have ever been in. Sorry, but that is my opinion.